Care-A-Lot Pet Supply is a comprehensive online pet supplies store offering a wide variety of food and supplies for numerous categories of pets. The web site is easy to use and customer service is very responsive.
Care-A-Lot Pet Supply features a wide range of food and other supplies for dogs, cats, domesticated and wild birds, fish, reptiles and small pets. Their selection of food is not as extensive as that of the megastores like PetSmart and PETCO, but still offers brands far beyond those that are available in a typical store.
Dog lovers will find food from nineteen top manufacturers with a decided emphasis on highest quality brands. That’s not to say that they are all the priciest, but the options don’t include some of the more familiar names that you might recognize from the grocery store. Cats are similarly well supported with fifteen different foods represented and high quality being the clear emphasis. Food for birds, fish, reptiles and small pets are presented within the broader category by specific animal type making shopping easy and efficient.
The selection of other supplies for pets is even more abundant than it is for food. Items are well categorized within animal type making the shopping experience enjoyable and simple.
The Care-A-Lot Pet Supply web site has an extensive series of articles about pets. The Canine Chronicles provides detailed breed information about dogs including information about temperament, size, typical health issues, exercise and living requirements and a brief history of the breed. The Scratching Post provides the same sort of information about cats.
Shopping for pet accessories with Care-A-Lot is a well organized process. Choose the pet for which you’re shopping then browse your way through selections of feeding utensils, bedding, carriers, collars and grooming products. There is a good selection of reference materials, special holiday ideas and products for traveling and outdoor fun with your animals. Fish supplies include both those for aquariums and outdoor ponds and wild birds have their own specialized category. Reptiles, too, have their own specialized section including food, bedding and habitat needs, medications and health supplements and heating and lighting products.
Care-A-Lot Pet Supply accepts Visa, MasterCard, and Discover credit cards as well as debit cards for phone and web site order. They will also accept checks or money orders if mailing an order to them.
Care-A-Lot offers a convenient Auto-Delivery service for items that you order routinely. They’ll notify you by email on a schedule you determine and then you simply approve the shopping cart.
Care-A-Lot's web site employs industry standard Secure Socket Layer (SSL) encryption to keep your order information secure. It employs the VeriSign Secured service for secure e-commerce and confidential communication.
Care-A-Lot Pet Supply offers toll-free telephone customer service from 8AM – 10PM ET on weekdays, 9AM – 6PM on Saturdays and 10AM – 5 PM Sundays. We found their operators to be very helpful and calls were answered almost immediately. Outside of those hours, orders can be placed by phone but the operators aren’t likely to be able to field many questions. They also offer email support and generally provide answers to questions within 24 hours. Online order tracking is available.
Customer satisfaction with orders is guaranteed. If you’re not satisfied with an item, return it in its original packaging and in resalable condition within 30 days of receipt for an exchange or refund of the product cost. Books, videos, personalized items and special ordered items are non-refundable and non-returnable.
Care-A-Lot Pet Supplies offers a very extensive selection of products for a wide variety of pets and wild birds. They’re one of the few online sites that offer a free printed catalog for those who would like one. The family run company provides prompt, personalized service which combined with their extensive inventory, could make them a good alternative to the huge store for many pet shoppers
How do other leading online pet supplies retailers compare to Care-A-Lot Pet Supply? Read our reviews of PetSmart and PETCO for details.