Payment Options:  

PetSmart makes paying for your purchases easy with any number of payment options available. Naturally, most major credit cards are accepted. So, too, are popular internet payment services including PayPal, Bill Me Later, and Google Checkout. You can also redeem PetSmart gift cards and e-Gift Certificates and they even accept personal checks.

Free shipping on orders of $60 or more is available on many products. Like other sites, however, this doesn’t include food and other heavy or difficult to ship items. PetSmart is required to collect sales tax on orders shipped to all states except: Alaska, District of Columbia, Hawaii, North Dakota, Oregon, and Wyoming.

PetSmart guarantees that if you’re not satisfied with a product purchased from them, you may return it for a full refund minus any shipping, handling, gift wrap or other charges.

Security:  

PetSmart’s web site employs industry standard Secure Socket Layer (SSL) encryption to keep your order information secure. They guarantee that if any unauthorized charges occur on your credit card as a result of shopping with them and that you notify your credit card issuer, they’ll cover the $50 liability that the card issuer may impose. They also support the Verified by Visa and MasterCard SecureCode programs that those card issuers provide for additional security.

The PetSmart website is tested and certified daily to pass the “McAfee Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.

Customer Support:  

PetSmart offers just about every customer service option that one might imagine. Telephone support is available 24/7 or you can opt to communicate with them by email that is prominently displayed on the Help page. Handy online order tracking is also provided and they provide extensive FAQs for answers to commonly asked questions. In general, their web site is equipped with multiple tools for helping you make informed decisions about pet product purchases and their help page has among the most extensive and useful set of options we’ve seen.

In the world of Online Pet supplies, PetSmart sets the standards for product diversity and convenience. The web site is about as easy to use as any we’ve reviewed, in this industry or others. It’s always a good idea to do comparison shopping to find the merchant that meets your unique personal needs and we encourage reviewing the offerings of other top rated suppliers. Overall, however, PetSmart is our choice for "TopTenREVIEWS Gold Award" winner as the best provider for the widest range of shoppers.

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