PetSmart singlehandedly changed the way millions of Americans get pet supplies, food, advice and other necessities for their four legged, feathered, scaled or aquamarine friends. Whether you prefer your housemates to be of the feline or canine disposition, PetSmart is a priceless resource both on and offline. PetSmart offers food, toys, grooming services, cleanings supplies and housing materials for dogs, cats, birds, fish, reptiles and many other animals. Rather than selling pets, PetSmart arranges adoptions for homeless and stray animals.
Standout Features
- Extensive range of food and pet care products
- Specialized search for individual pet needs
- Superior customer service options
Not surprisingly, PetSmart’s broad selection of food and nutrition products leans heavily towards dogs and cats, the most frequently kept of pets. There’s also phenomenal variety with respect to foods and other products for other animals including birds, fish, reptiles and for a broad category of small pets. That final grouping includes hamsters, Guinea pigs, rabbits, ferrets, mice and a whole host of special interest animals. Though not strictly pets, there is also a selection of food and other items for wild birds. All told, there are 411 distinct food products for animals in addition to those for dogs and cats.
Though the pet food aisle at a local store may seem pretty comprehensive, it pales in comparison to PetSmart’s 230 varieties of dog food and 132 different cat foods. And those numbers don’t even include well over 400 assorted treats, biscuits and other snacks for the plethora of pets that people fancy.
Beyond food and nutrition products, PetSmart features a tremendous variety of other products for the animals in our lives. Indeed, PetSmart offers a total of over 13,000 different pet products. Regardless of what you might need for your favorite pet, odds are that PetSmart has it. There’s a wealth of information for the pet owner in the form of books and videos including help with training and pet behavior, toys of every description, grooming and health care products, carriers, collars, sanitation needs, prescription and over the counter medication…you get the picture. Just about anything you might need or want for the care and happiness of our furry, fuzzy, feathery or finned friends.
Shopping in a gigantic online store has lots of benefits in terms of options and selection. It can also be frustrating if it’s not organized in such a way that it’s easy to find the products you need. PetSmart excels in this area. You can shop for food using just about any criterion you can imagine. If you’d like to peruse your favorite brands, you can choose from thirty manufacturers of dog food and twenty-two cat food makers. These include all of the usual marks that you’ll find in just about any grocery store to the most exotic and specialized premium brands available.
Another handy way to shop for your pet’s food is by life stage. Just like humans, an animals’ nutrition needs change from infancy through adulthood and the senior years. Large, medium sized and small dogs tend to have their own unique menu requirements. And if you have breed with special nutritional needs such as Boxers, Chihuahuas or Persian cats, PetSmart also has you covered.
Your pet’s life style can also be considered when shopping for food at PetSmart. You can find foods for indoor and outdoor pets or ones that are particularly active or sedate. There’s even a wide selection of natural and organic foods available. Nutritional care for specific health requirements like obesity, hair balls, heart and digestive health and dental care are available and easy to identify. You can also shop for your animal’s particular taste with filters for flavor as well as finicky eaters being provided.
PetSmart makes paying for your purchases easy with any number of payment options available. Naturally, most major credit cards are accepted. So, too, are popular internet payment services including PayPal, Bill Me Later, and Google Checkout. You can also redeem PetSmart gift cards and e-Gift Certificates and they even accept personal checks.
Free shipping on orders of $60 or more is available on many products. Like other sites, however, this doesn’t include food and other heavy or difficult to ship items. PetSmart is required to collect sales tax on orders shipped to all states except: Alaska, District of Columbia, Hawaii, North Dakota, Oregon, and Wyoming.
PetSmart guarantees that if you’re not satisfied with a product purchased from them, you may return it for a full refund minus any shipping, handling, gift wrap or other charges.
PetSmart’s web site employs industry standard Secure Socket Layer (SSL) encryption to keep your order information secure. They guarantee that if any unauthorized charges occur on your credit card as a result of shopping with them and that you notify your credit card issuer, they’ll cover the $50 liability that the card issuer may impose. They also support the Verified by Visa and MasterCard SecureCode programs that those card issuers provide for additional security.
The PetSmart website is tested and certified daily to pass the “McAfee Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
PetSmart offers just about every customer service option that one might imagine. Telephone support is available 24/7 or you can opt to communicate with them by email that is prominently displayed on the Help page. Handy online order tracking is also provided and they provide extensive FAQs for answers to commonly asked questions. In general, their web site is equipped with multiple tools for helping you make informed decisions about pet product purchases and their help page has among the most extensive and useful set of options we’ve seen.
In the world of Online Pet supplies, PetSmart sets the standards for product diversity and convenience. The web site is about as easy to use as any we’ve reviewed, in this industry or others. It’s always a good idea to do comparison shopping to find the merchant that meets your unique personal needs and we encourage reviewing the offerings of other top rated suppliers.
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